Retino.com

This guide walks you through the basic setup process for the Retino Returns service.

Retino Returns: Comprehensive Guide

Free version of Retino Returns – what it includes, how to activate it, and how it differs from the paid plan.

Retino Returns Free

Marek Lochman

Ondřej Průša

Kryštof Řeháček

Retino Returns

System and Automated Emails

Automation

Automatically Ordering Shipping

How to connect your UNAS e-shop with Retino

UNAS

4shop.cz

Retino Portal Integration into E-commerce Website

Shopware

Simplia API

Shoprenter API

BShop

Webareal API

Byznysweb API

Skladon Integration

Upgates API

PrestaShop

WooCommerce

Orders and Integrations

Shopify

Shoptet API

Retino Products XML Feed

Retino XML Feed

FastCentrik

Integration

Credit Note Webhooks

Supplier Complaints

Remarketing

SMS Messages

Credit Notes via Dativery

SupportBox Integration

MessageOk Integration

Marketplace

How to enable and use two-factor authentication to secure your account

Two-Factor Authentication (2FA)

Comprehensive Shipping Configuration

Shoptet Add-on Insufficient Permissions

Notification Settings

Custom Fields

Ticket Tags

Team

Adding Another Account

Ticket States and Processes

Effortless Returns Certificate

User Settings

Ticket Types

Retino Documents

Canned Responses

Custom Ticket Views

Store-Paid Shipping

Customer-Paid Shipping

General Account Settings

How to Add an Exchange Ticket Type

Refund Configuration and Options

Account settings

How Shipping Works

Refunds

How to Integrate the Portal in Shoptet

Application Search

Tutorials

Portal Configuration

Direct Link

Portal

Tickets API

Webhooks

Shipping Order Webhook

REST API for synchronizing orders from your e-shop. Instant order creation, status updates, and bulk import.

Orders API: Order Synchronization

For developers

Introduction to the interface

Ticket List

Product List

Communication

Shipping List

Activities

Statistics

Creating Tickets in the Admin

Ticket Detail

Getting to know the interface

Ordering Return Shipping

Customer Communication

Ticket detail

Credit Notes

Internal Notes

Case management

Integrate SPS as a return shipping carrier for Slovakia

Slovak Parcel Service

DHL Freight (Cargo Transport)

GEIS

DHL Shipping

Custom Shipping Method

InPost

GLS Shipping

PPL Shipping

Specifics of a custom Packeta (Zasilkovna) contract in Retino — drop-off code, printed label, label format, and Z-Boxes.

Zasilkovna

DPD Shipping

Custom Shipping Contracts

Jak podat zásilku pomocí QR kódu přes PPL box a řešit běžné problémy?

How to configure in-person returns in Retino — shipping option, assigning branches.

In-person returns — how to set it up

Jana Karolova

Return transport

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