Retino.com

This guide walks you through the basic setup process for the Retino Returns service.

Retino Returns: Comprehensive Guide

Free version of Retino Returns – what it includes, how to activate it, and how it differs from the paid plan.

Retino Returns Free

Andrea Raurová

Kryštof Řeháček

Jana Karolova

Retino Returns

System and Automated Emails

Automation

Automatically Ordering Shipping

How to connect your UNAS e-shop with Retino

UNAS

4shop.cz

Retino Portal Integration into E-commerce Website

Shopware

Simplia API

Shoprenter API

BShop

Webareal API

Byznysweb API

Skladon Integration

Upgates API

PrestaShop

WooCommerce

Orders and Integrations

Shopify

Shoptet API

Retino Products XML Feed

Retino XML Feed

FastCentrik

Headless e-commerce platform for creating custom B2B and B2C e-shops.

PragueBest

Integration

Credit Note Webhooks

Supplier Complaints

Remarketing

SMS Messages

Credit Notes via Dativery

SupportBox Integration

MessageOk Integration

Marketplace

How to enable and use two-factor authentication to secure your account

Two-Factor Authentication (2FA)

Comprehensive Shipping Configuration

Shoptet Add-on Insufficient Permissions

Notification Settings

Custom Fields

Ticket Tags

Team

Adding Another Account

Ticket States and Processes

Effortless Returns Certificate

User Settings

Ticket Types

Retino Documents

Canned Responses

Custom Ticket Views

Store-Paid Shipping

Customer-Paid Shipping

General Account Settings

How to Add an Exchange Ticket Type

Refund Configuration and Options

Account settings

How Shipping Works

Refunds

How to Integrate the Portal in Shoptet

Application Search

Tutorials

Portal Configuration

Direct Link

Portal

Tickets API

Webhooks

Shipping Order Webhook

REST API for synchronizing orders from your e-shop. Instant order creation, status updates, and bulk import.

Orders API: Order Synchronization

For developers

Introduction to the interface

Ticket List

Product List

Communication

Shipping List

Activities

Statistics

Creating Tickets in the Admin

Ticket Detail

Getting to know the interface

Ordering Return Shipping

Customer Communication

Ticket detail

Credit Notes

Internal Notes

Case management

Integrate SPS as a return shipping carrier for Slovakia

Slovak Parcel Service

DHL Freight (Cargo Transport)

GEIS

DHL Shipping

Custom Shipping Method

InPost

GLS Shipping

PPL Shipping

Specifics of a custom Packeta (Zasilkovna) contract in Retino — drop-off code, printed label, label format, and Z-Boxes.

Zasilkovna

DPD Shipping

Custom Shipping Contracts

Jak podat zásilku pomocí QR kódu přes PPL box a řešit běžné problémy?

How to configure in-person returns in Retino — shipping option, assigning branches.

In-person returns — how to set it up

Ondřej Klusák

Return transport

Sign in

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.