Easily manage users with access to your Retino Returns account. Role-based system provides full control over individual team member permissions.
User Management
To manage users, navigate to Settings > Team in your Retino Returns administration. Here, you'll see a list of all current users and their roles. On this page, you can:
View all existing users
See their assigned roles (Agent or Manager)
Invite new users
Change the role of an existing user
Revoke user access
User Roles
Retino Returns has two user roles, and every account also has exactly one owner:
Role | Permissions |
Agent |
|
Manager |
|
Account owner |
|
Note: Managers have access to all system areas, including sensitive settings. Assign this role only to team members who truly need it.
Note: The account owner's role cannot be changed and their access cannot be revoked. If they are leaving the company or retiring their e-mail address, transfer the ownership to another team member first.
Adding a New User
To add a new team member:
Go to Settings > Team
Click the Invite User button in the top right corner
Enter the new user's email address
Select the desired role (Agent or Manager)
Confirm the invitation
The new user will receive an email invitation with instructions on how to log in to your Retino Returns account.
Changing a User's Role
To change an existing user's role, locate the user in the list:
Find the desired user in the list
In the right-hand column, click the dropdown menu for the current role
Select the new role (Agent or Manager)
The change will take effect immediately
Transferring account ownership
Only the current owner can transfer the ownership. Follow these steps:
Sign in as the owner and go to Settings > Team
Find the member you want to transfer the ownership to
Click the ⋯ icon on the right side of the row and choose Make owner
Confirm the action in the dialog window
The new owner receives an e-mail about the transfer. The previous owner becomes a manager and their access can be revoked as usual.
Warning: You cannot take the ownership back yourself. Only the new owner can hand it back.
Removing User Access
To remove a user's access:
Find the desired user in the list
Click the Revoke Access button in the right-hand column
Confirm the action in the dialog box
Warning: Revoking access is irreversible. If the user needs access again in the future, you will need to invite them to the system again.
Access Rights and Security
Important considerations:
Only Manager users can manage the team and add new users
Agent users cannot access this page or the API
Each user logs in with their own credentials, enabling tracking of individual user activities
For security, regularly review the list of users and their roles
Best Practices for Team Management
Principle of least privilege - grant users only the rights they need to perform their tasks
Regular reviews - periodically check the user list and revoke access for those who no longer need it
Documentation - maintain an up-to-date record of users and their roles outside the system for reference
Training - ensure all users are properly trained in system usage according to their role