In Retino, you can manage multiple accounts under one login. This is particularly useful if you operate several e-shops and need to manage them separately.
Accounts in Retino
Each account in Retino represents a separate instance for managing your e-shop. Accounts are mutually exclusive and have their own:
Settings and configurations
Tickets and orders
Integrated systems
Team of users
Billing
How to add a new account
To add a new account to Retino, follow these steps:
Go to the Settings > User section
In the "Accounts" section, click the Create new company button
Fill in the required information about the new company:
Company name
Billing email
Billing address
Company ID and VAT ID (if available)
Click the Create company button
Tip: Each account can have different language, currency, and other parameter settings. This is useful, for example, if you operate e-shops in different countries.
Switching between accounts
After creating multiple accounts, you can easily switch between them:
Click on the name of the current account in the bottom left corner of the application
From the drop-down menu, select the desired account
The system remembers the last active account, so the next time you log in, you will automatically be logged in to the account you were last working with.
When to use multiple accounts
Creating multiple accounts is particularly useful in these situations:
You operate multiple e-shops with different product ranges
You have e-shops in different countries with different requirements and languages
You need to separate billing for different parts of your business
You have different teams of people managing individual e-shops
Managing users in multiple accounts
It is important to know that each account has its own list of users. This means:
If you want the same user to have access to multiple accounts, you must invite them to each account individually
A user can have different roles in different accounts (e.g., manager in one account and agent in another)
Invitations to accounts are sent separately to the user's email address
Note: Creating a new account may affect your billing settings. Each account is billed separately according to the current price list and the features used.
Deleting an account
If you no longer need one of your accounts, you can deactivate it:
Switch to the account you want to delete
Go to the Settings > User section
At the bottom of the page, click the Deactivate account button
Confirm the deactivation in the confirmation dialog
A deactivated account can be reactivated if needed by contacting Retino customer support.
Frequently Asked Questions
Can I transfer data between accounts?
No, accounts are completely separate, and it is not possible to automatically transfer data, settings, or tickets between them.
How many accounts can I create?
The number of accounts is not limited, but each account is billed separately according to the current price list.
Can I use the same e-shop with multiple Retino accounts?
We do not recommend connecting the same e-shop to multiple Retino accounts, as this may lead to duplicate processing of orders and tickets.