In the general account settings section, you can configure basic parameters for your entire company in the Retino system. These settings affect many aspects of Retino's operation, from customer communication to financial transactions.
Company Settings
In the Company Settings section, you can edit basic information about your company that is displayed to customers and used in various parts of the application.
Shop Name and Logo
This setting is very important as it is used in many places throughout the system:
In the customer portal
In customer communication (emails, SMS)
In documents
In ticket details
You can have different shop names for each supported language. For example:
Czech: Furniture Sale
Polish: Sprzedaż mebli
Slovak: Výpredaj nábytku
Important: The shop name is displayed to customers when communicating with you, so it should clearly identify your brand.
Shop URL
Enter the URL of your e-shop for each language version. These addresses are used to redirect customers to your shop, for example:
Polish: https://www.sprzedazmebli.pl
Slovak: https://www.vypredajnabytku.sk
We will use this address when we need to redirect a customer to your shop.
Email Sender Name
Set the name under which emails to customers from Retino will be sent. For example:
Czech: furniture-sale.cz
Polish: sprzedazmebli.pl
Slovak: vypredajnabytku.sk
Your customer will see this name as the sender of emails sent by Retino. If this field is empty, your account name will be used instead.
Default Ticket Type
Choose the ticket type that will be set as default when creating new tickets. This setting is particularly useful if you handle more warranty claims than returns, or vice versa.
Ticket Numbering Settings
In this section, you can configure how the identification numbers of new tickets will be generated. We recommend setting a prefix with the current year (e.g., 2025) and changing it annually.
Settings include:
Ticket number prefix - e.g., 2025
Suffix length - number of digits, e.g., 4 will generate 20250001, 20250002, ...
Languages
In the Languages section, you can manage which languages your Retino will support. This setting affects:
Languages available in the customer portal
Languages for communication (emails, SMS)
Languages for documents
Language variants of ticket details
Check all languages you want to use in Retino. You can also set the default language, which will be used as the primary language for communicating with customers.
Countries
In the Countries section, you define in which countries you will use Retino. This setting primarily affects:
The list of countries for return shipping in the customer portal
Various specific settings for individual countries
Check all countries where you operate your e-shop or deliver goods. Also, set the default country, which will be pre-filled when creating new tickets.
Currencies
In the Currencies section, you can select which currencies you will use in Retino. This setting affects:
Currency selection when manually creating tickets
Currencies used when creating credit notes
You can also set the default ticket currency, which will be pre-filled when creating new tickets.
Account Deactivation
If you no longer wish to use Retino Returns, you can deactivate your account. When deactivating your account:
Order synchronization will be stopped
No further payments will be charged
Billing will be processed only for usage up to the date of deactivation
Warning: Please be aware that this action may be irreversible and you will lose access to your account. If you wish to reactivate your account, please contact our customer support at [email protected].