Retino.com

Connect Shoptet, Pohoda via Dativery or your own system via webhook, and choose what the credit note form prefills.

Credit note settings

The customer picks other goods instead of a refund. How to switch exchanges on, what the customer can choose, and how you manage an exchange in Retino.

Exchanges

What happens after an exchange is approved - the replacement order in Shoptet, the surcharge and overpayment, the credit note with the settlement proof, and stock reservation.

Exchanges in Shoptet

What Manager and Agent can do, which rights exist in Retino, and how to build custom roles that fit your team.

Roles and permissions

How to enable and use two-factor authentication to secure your account

Two-Factor Authentication (2FA)

Comprehensive Shipping Configuration

Shoptet Add-on Insufficient Permissions

Notification Settings

Custom Fields

Ticket Tags

Team

Adding Another Account

Ticket States and Processes

Effortless Returns Certificate

User Settings

Ticket Types

Retino Documents

Retino Portal Integration into E-commerce Website

Canned Responses

Custom Ticket Views

Store-Paid Shipping

Customer-Paid Shipping

General Account Settings

Refund Configuration and Options

Orders and Integrations

Kryštof Řeháček

Andrea Raurová

Ondřej Klusák

Account settings

support@retino.com

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Create your workspace and invite the people you work with.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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