This section explains how to adjust your user settings in the Retino system. User settings include personal information, password management, email preferences, and other options related to your user account.
Accessing User Settings
To access your user settings, go to Settings > User. These settings are specific to your user account and do not affect other users in your team or customers.
Basic Settings
In the Basic section, you can modify your fundamental user details:
Name - Your name, displayed to other users and customers
System Language - Choose the language of the Retino interface (Czech, Slovak, English, Hungarian, Romanian, Polish)
After making changes, remember to click the Save button to confirm them.
Tip: Changing the system language only affects your interface, not communication with customers or other users.
Password
In the Password section, you can change your login password. To change your password, you need to:
Enter your current password
Enter a new password (at least 8 characters)
Re-enter the new password for confirmation
After filling in all fields, click the Save button.
Important: For enhanced account security, use strong passwords that include a combination of uppercase and lowercase letters, numbers, and special characters.
The Email section allows you to configure a signature that will be automatically appended to your emails sent to customers.
Message Signature
You can set a separate signature for each available language. The system automatically applies the signature in the corresponding language based on the customer's communication language.
You can format the signature using the available tools in the editor:
Bold and italic text
Various text styles
Bulleted and numbered lists
Links
We recommend including the following in your signature:
Your name and title
Company name
Contact details
Configuring a signature is optional. If you do not set a signature, emails will be sent without one.
Notifications
In the Notifications section, you can configure which system events you want to be notified about and how. Detailed instructions on notification settings are available in a separate article: Notification Settings.
Your Accounts
This section allows you to manage multiple accounts under one login, useful if you operate multiple e-shops. Detailed instructions on adding and managing additional accounts are available in the article: Adding Another Account.
Frequently Asked Questions
Can I set a different email for login and another for communication?
No, the email provided in the basic settings serves both as your login and communication email within the system.
What happens if I change my email address?
Changing your email will log you out, and you'll need to log in again using your new email. A confirmation email will be sent to your new address.
I forgot my password, how can I recover it?
On the login page, click the "Forgot your password?" link and follow the recovery instructions. A link to reset your password will be sent to your email address.
Are there any limitations on the email signature format?
The signature should be concise and readable. We recommend avoiding excessively large images or complex formatting that might cause issues in some email clients.