The Retino notification system allows you to be informed about important events related to your tickets. You can receive notifications directly in the application or via email. This section describes how to configure notifications to suit your needs.
Accessing Notification Settings
You can find notification settings in Settings > User.
Notification Types
Retino offers several notification types that inform you about various events in the system:
Notification Type | Description |
Customer sent a new message to the ticket | You will receive a notification when a customer sends a new message to an existing ticket. |
Message not delivered to customer | Notification if a message wasn't delivered to the customer for some reason. |
Customer created a new ticket | Alert about a new ticket created by a customer. |
Upcoming deadline | Alert about upcoming important deadlines on tickets. |
You were assigned to a ticket | Notification when someone assigns you to a specific ticket. |
Customer rated the ticket | Alert about a customer rating a ticket. |
Activity deadline is approaching | Notification about an approaching deadline for an activity. |
You were assigned to an activity | Notification about being assigned to a new activity. |
Notification Delivery Methods
For each notification type, you can choose how you want to be informed:
Display in sidebar - the notification will appear in the notification sidebar in the Retino application
Send via email - the notification will be sent to your email address
For each notification type, you can select one or both options based on your preferences. You can also disable all options if you do not want to be informed about the event.
Tip: For the most important notification types, we recommend enabling both delivery methods to ensure you don't miss any important events.
Bulk Notification Settings
In some situations, Retino may generate multiple notifications at once, such as when checking for approaching deadlines. For such cases, you can choose how the notifications will be delivered:
Send each notification individually - each notification will be sent in a separate email
Send notifications in bulk - all notifications will be combined into a single email
If you want to receive all such notifications in a single email, choose the "Send notifications in bulk" option.
In-App Notifications
In-app notifications can be found in the sidebar under the bell icon. The number of unread notifications is displayed with a red indicator and a number. Clicking the notification icon will display a list of the latest notifications.
In the notification list, you can see the notification type, the related ticket or activity, and the time the notification was created. Clicking on a notification will take you directly to the related object (ticket, activity).
Marking Notifications as Read
After viewing notifications in the application, you can mark all notifications as read using the "Mark all as read" button at the top of the notification list.
Important: Notification settings are individual for each user. Each team member can configure their own notification delivery preferences.