Connecting your e-shop with our Shoptet add-on takes only a few minutes.
Installation and Setup
Go to our profile on the Shoptet Add-ons page and install our add-on:
After installation, you will be prompted to create a Retino account, which will be integrated with your e-shop.
The initial synchronization may take up to several hours, depending on the number of your orders. Subsequent updates occur automatically every 6 hours.
Generating Vouchers for Refunds
Retino allows generating discount coupons for Shoptet as part of the refund process.
Portal Integration
Once the data integration is complete, you will need to integrate the customer interface – the Retino portal. To display the Retino portal on your website, you need to insert an HTML block into your e-shop page and place the integration script inside it. That's it!
Troubleshooting Connection Issues
If you encounter any problems connecting, please contact us at [email protected]. Our team will gladly assist you with setup or resolving any technical complications.
Frequently Asked Questions
What happens when an order is cancelled in Shoptet?
If an order is cancelled in Shoptet, it will be automatically deleted in Retino during the next data synchronization.
How long does data synchronization take?
Initial synchronization may take several minutes to hours, depending on the amount of historical data. Subsequent updates occur almost in real-time.
Are there any additional settings required?
No, after installing our add-on and connecting your account, everything is automatically configured for optimal operation. For advanced options, please contact us.
What if I have multiple Shoptet e-shops?
Each Shoptet e-shop requires a separate connection with Retino. If you need to manage multiple e-shops, please contact us for the most suitable solution.