Integration with the Webreal platform allows automatic import of orders from your online store directly into Retino Returns, providing an efficient tool for managing returns and cases.
Integration Setup
For a successful connection between Retino Returns and your Webreal online store, you need the following information:
API token - security token for API access
API URL - the API address of your online store
To obtain these details, contact your Webreal online store provider or use the Webreal platform's administration interface.
Connection Procedure
Send the API details along with your integration request to our support team at [email protected]. Further steps will be handled by us.
The initial synchronization may take up to several hours, depending on the number of your orders. Subsequent updates occur automatically every 6 hours.
Important Information. A valid API token with sufficient permissions to access orders is required for the integration to function correctly.
Portal Integration
Once the data integration is complete, you'll need to integrate the customer-facing interface – the Retino Returns portal. To display the Retino Returns portal on your website, insert an HTML block into your online store's page and place the integration script inside it. That's it!
Troubleshooting Connection Issues
If you encounter any problems connecting Retino Returns to Webreal, please contact us at [email protected]. Our team will gladly assist you with setup or resolving any technical complications.
Frequently Asked Questions
How long does the initial data synchronization take?
The duration of the initial synchronization depends on the number of orders placed in the last 2 years. Typically, it can take from a few minutes to several hours.
Are cancelled orders also imported?
Yes, all orders, including cancelled ones, are imported to provide a complete historical overview.
What happens if order details change in Webreal?
During the next scheduled synchronization, any changes made in Webreal will be updated in Retino Returns as well.