DHL Freight is a freight transport service from DHL designed for larger shipments and pallet transport. This article focuses on specific information regarding a custom DHL Freight contract in Retino.
Important note: DHL Freight shipping can only be ordered from the Retino administration, not from the customer portal. This service is intended for freight shipments (pallets, larger goods).
Supported Shipping Types with DHL Freight
Pickup - a DHL Freight courier picks up the shipment at the customer's address
Supported Shipping Directions
DHL Freight supports shipping from a wide range of European and Middle Eastern countries:
Supported countries: United Arab Emirates (AE), Austria (AT), Bulgaria (BG), Belgium (BE), Switzerland (CH), Cyprus (CY), Czech Republic (CZ), Germany (DE), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Great Britain (GB), Greece (GR), Croatia (HR), Hungary (HU), Ireland (IE), Italy (IT), Lithuania (LT), Luxembourg (LU), Latvia (LV), North Macedonia (MK), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), Serbia (RS), Russia (RU), Sweden (SE), Slovakia (SK), Slovenia (SI), Turkey (TR), Ukraine (UA)
Required Data for DHL Freight Integration
Data | Description | Where to find |
API username | Username for accessing the DHL Freight API | From your DHL Freight sales representative |
API password | Password for accessing the DHL Freight API | From your DHL Freight sales representative |
Account number | Account number in the DHL Freight system | From your DHL Freight sales representative |
Specific Setup Steps
In the Settings > Shipping section, add a new contract and select the DHL Freight shipping type
Enter your API username, API password, and Account number
Order Details
When creating a DHL Freight order, you need to fill in:
Product - DHL Freight service type
Pickup date
Consignment value and currency
Insurance type
Shipment items - for each item: length, width, height, weight, description, and packaging type
Specific Parcel Tracking Information
Thanks to the DHL Freight API integration, shipment statuses are automatically updated and visible directly in the Retino ticket detail. The tracking link is available directly in the system.
You can cancel the shipment using the "Cancel transport" function in the transport detail in the administration.
For information on general settings for custom carrier contracts and common features, please visit the Custom Carrier Contracts article.