Searching is one of the most important features of the application, allowing you to quickly find any information across the entire system. This guide will explain how to use searching effectively.
How to access the search
The search function is available in the main navigation of the application. Click the search button or use the keyboard shortcut Ctrl + K (⌘ + K).
Basic usage
Entering a search query
Minimum length: The search term must be at least 3 characters long
Entering the query: Type the desired text into the search field
Automatic search: The search starts automatically after entering 3 or more characters
What you can search for
The application searches the following data types based on your active product:
Tickets
Customers
Products
Activities
Returns
Shipments
Individual application pages (Settings, Tickets, ...)
How search results work
Results structure
Results are automatically divided into separate sections based on the content type:
Each section displays the most relevant results
For general searches, the first few results from each category are shown
You can click "Show more" to expand a specific category
Highlighting of search terms
Searched terms are automatically highlighted in yellow in the results, helping you quickly identify relevant information.
Working with results
Transition to detail
You can click on any result to go to its detail
For tickets, the ticket detail will open
For customers, the corresponding ticket will open
For shipments, the shipment information page will open
Limitations and access rights
Subscription affects availability
The types of content you can search depend on your subscription:
Shipping Portal: access to shipping
Returns: access to tickets, activities, products, and shipping
Tracking: access to tracked shipments