Retino MCP lets you connect an AI assistant, such as ChatGPT or Claude, to your e-shop data. You can then easily ask about cases, orders, refunds and shipments. The AI assistant receives the data in a format it can use to prepare detailed analyses tailored to your needs.
Info: A connected AI assistant can only read data. It cannot create, change or delete anything in Retino.
What the connection is useful for
Using the available data, an AI assistant can prepare:
an operations overview, such as how many new cases were created, what caused them, how quickly the team closes them and where the current risks are;
a comparison of periods, carrier performance and trends in the number of returns or claims;
an estimate for the next period, based on statistics available in Retino;
a visual report, if the selected AI assistant supports it;
a quick answer about specific records and customers, such as what happened to a shipment or the current status of a case.
The assistant can also generate links to individual cases and shipments, so you can open the relevant record in Retino without searching for it again.
What you can ask
The available data depends on which Retino products you use.
Product | What the AI assistant can see |
Retino Returns | Cases, orders, refunds, return reasons, resolution statistics and, when sensitive data is allowed, customer conversations |
Retino Tracking | Orders, tracked shipments, their history and carrier performance |
Both products | All the areas above and the relationships between them |
Cases and returns
You can track workload, resolution times and the most common structured return reasons.
Example prompt for your AI assistant
Using Retino MCP, find out how many new cases were created in the last 30 days and how long it took us to resolve them. Compare the result with the previous 30 days.
Example prompt for your AI assistant
Using Retino MCP, find out which return reasons were the most common last month. Compare them with the previous month.
Orders and refunds
The AI assistant can connect an order with its items, related cases and available refund information.
Example prompt for your AI assistant
Using Retino MCP, summarize order [order code].
Example prompt for your AI assistant
Using Retino MCP, prepare a financial overview of returns for last month. Show the number and value of cases and requested and processed refunds by currency.
Shipments and carriers
For a specific shipment, you can find its latest status and delivery history. Over a longer period, you can compare carrier performance.
Example prompt for your AI assistant
Using Retino MCP, find out what happened to shipment [tracking number] and give me a link to it in Retino.
Example prompt for your AI assistant
Using Retino MCP, compare carriers over the last 30 days by delivery rate, exception rate and typical transit time.
What an answer can look like
For a specific question, the AI assistant can give you a concise answer and add a link to the relevant record in Retino. For a broader request, it can combine several areas into a table, chart or regular operations overview.
Example prompt for your AI assistant
Using Retino MCP, prepare a monthly overview of the e-shop's operations for the last 30 days. Summarize trends in cases, refunds and shipments, identify the biggest changes compared with the previous 30 days and suggest what we should focus on first.
How to get started
First, connect an AI assistant to Retino. Before allowing sensitive data, also read how to use the connection safely.