Shipping is a crucial part of the returns process, enabling efficient transportation of goods from customers back to the e-shop. Retino offers a comprehensive shipping management solution that simplifies the entire process, from ordering shipping to tracking packages.
In Retino, shipping is primarily focused on reverse logistics – transporting goods from the customer to the e-shop as part of handling returns, warranty claims, and other cases.
Shipping Types by Submission Method
Retino distinguishes four basic shipping types based on the package submission method:
Drop-off at Carrier's Branch
With this shipping type, the customer delivers the package to a carrier's branch. Retino generates and sends the customer a shipping label, which they print and attach to the package. This method is suitable for customers who prefer in-person package delivery.
The customer receives a shipping label for download and printing
The portal displays a map with a selection of carrier branches for the customer
The customer delivers the package to the selected branch
The carrier transports the package to your warehouse or returns department
Courier Pickup
This shipping type involves a courier picking up the package directly from the customer's address. The customer selects a suitable day and time slot in the portal when they will be available to hand over the package to the courier.
The customer chooses the package pickup date and time
The courier arrives at the specified address at the chosen time
The courier picks up the package directly from the customer
No label needs to be printed beforehand
Pallet Shipping
Pallet shipping is designed for large or heavy packages that cannot be transported using standard parcel services. This shipping type is not directly available in the customer portal and can only be ordered from the case detail in the administration.
Designed for oversized or heavy packages
Orderable only from the administration
Specific requirements for package preparation and packaging
Custom Shipping Method
The custom shipping method is used for cases where you utilize an alternative shipping method not directly integrated into Retino. This could include delivery to the e-shop's branch or other specific shipping services handled individually.
Allows tracking of packages shipped outside standard integrated carriers
Does not provide automatic shipping ordering or tracking
Primarily used for complete package tracking within the system
Shipping Billing Methods
Retino offers various shipping billing methods to suit your needs and preferences:
Retino Contract vs. Custom Contract
In Retino, you can use carriers in two basic ways:
Contract Type | Description | Advantages |
Retino Contract | Utilizes shipping contracts that Retino has with carriers | Quick setup without needing your own contract, access to multiple carriers simultaneously |
Custom Contract | Connects your existing carrier contract using API keys | Preserves your pricing terms, direct billing from the carrier |
Customer-Paid Shipping
With this billing method, the customer pays for shipping. In the portal, the customer selects the carrier and pays for shipping directly when creating the case. This model is suitable if you want customers to pay for shipping themselves.
The customer pays for shipping with a card directly in the portal
The system automatically generates an invoice
You can set shipping prices individually for each route
Payment can be refunded in case of a return
Shop-Paid Shipping
With this billing method, the e-shop covers shipping costs. This setting allows the e-shop to use Retino contracts with custom configurations. The e-shop can mark shipping as paid in the portal, but payment cannot be collected directly from the customer; it needs to be handled separately (e.g., deducted from a subsequent refund).
Shipping is billed to the e-shop at the end of the billing period
Possibility to set limits and restrictions for individual routes
Supported Carriers
Retino offers integrations with many popular carriers across Europe:
Carrier | Available Shipping Types | Main Supported Countries |
Packeta (Zásilkovna) | Drop-off | CZ, SK, PL, HU, and other EU countries |
DHL | Drop-off, Pickup, Freight, International | Most EU countries |
PPL | Pickup | CZ |
GLS | Drop-off, Pickup | CZ, SK, HU, SI, HR, PL |
DPD | Drop-off, Pickup | CZ, SK, and other EU countries |
InPost | Drop-off (ParcelPoint), Pickup (Courier) | PL |
UPS | Pickup | Most EU countries |
The list of supported carriers is constantly expanding. If your preferred carrier is not listed, you can use the Custom type or contact Retino support.
Shipping Management in Administration
Detailed information on shipping management can be found in the Shipping List article.
Shipping in the Customer Portal
The customer portal offers an intuitive interface for selecting and ordering shipping:
The customer selects the shipping type (drop-off or pickup)
For drop-off shipping, they select a branch on the map
For pickup shipping, they choose a date and time for pickup
If shipping is paid, they complete the payment
They receive confirmation and instructions for shipment
Benefits of Retino Shipping
Shipping is linked to the case status, and the shipping status is visible directly in the case detail
Shipping status can trigger Retino automations – for example, changing the case status when the shipping status changes (see Automations)
Clear tracking of all shipments in one place
Ability to combine different shipping types and billing methods
Integration with leading carriers in the region
Summary
Retino's shipping system is designed to simplify the shipping processes related to returns and warranty claims. With a wide range of integrated carriers, flexible billing options, and a clear interface for managing shipping, you gain a powerful tool for optimizing your returns process.
For more detailed information on specific aspects of Retino shipping, refer to the related articles:
Custom Carrier Contracts
Customer-Paid Shipping
Shop-Paid Shipping
Advanced Shipping Configurations