PPL (Professional Parcel Logistic) is a major courier service provider in the Czech Republic. This article focuses on specific information regarding a custom contract with PPL in Retino.
Supported Shipping Types with PPL
Pickup - a PPL courier will pick up the package at the customer's address (Parcel Business Pickup)
PPL, through MyAPI, currently does not support Drop-off (delivery to a branch) as a selectable shipping type within the portal.
Supported Shipping Directions
From → To: CZ → CZ
PPL supports only domestic shipping within the Czech Republic.
Required Data for PPL Integration
Data | Description | Where to Obtain |
Customer ID | Your customer ID with PPL | From your PPL account representative or client zone |
Username | Login username for MyPPL API | From your PPL client zone or account representative |
Password | Password for accessing the MyPPL API | From your PPL client zone or account representative |
Specific Setup Steps
In the Settings > Shipping section, add a new contract and select PPL Parcel Business Pickup
Fill in the Customer ID, Username, and Password
Note: PPL does not require pre-printed labels - the courier will bring their own label for filling upon pickup.
Troubleshooting Specific Issues with PPL
Cannot Connect to API
If you encounter an API connection error:
Verify the accuracy of the entered credentials
Ensure your credentials have sufficient permissions for the MyPPL API
Contact PPL technical support
Specific Information on Tracking Shipments
The MyPPL API currently does not support automatic shipment status updates, therefore statuses are not automatically updated in Retino. Customers can track their shipments directly on the PPL website using the link available in the ticket detail.
Specifics of the Pickup Process
After ordering shipping, a PPL courier will arrive at the customer's address during standard delivery hours (8:00 AM - 5:00 PM) to pick up the prepared package. A specific time slot for pickup cannot be pre-booked.
Cancelling Shipments
The current Retino implementation does not support shipment cancellation via API. If a shipment needs to be cancelled, contact PPL customer support.
For information on general settings for custom carrier contracts and common features, please visit the Custom Carrier Contracts article.