DPD (Dynamic Parcel Distribution) is one of the largest parcel service providers in Europe. This article focuses on specific information regarding a custom contract with DPD in Retino.
Supported Shipping Types with DPD
Drop-off - the customer drops off the package at a DPD branch
Pickup - a DPD courier picks up the package at the customer's address
Supported Shipping Directions
From → To: AT, BE, CZ, DE, EE, ES, FR, HU, IT, LT, LU, LV, NL, PL, PT, SE, SK → CZ
DPD GeoAPI only supports shipping to the Czech Republic from the listed countries.
Required Data for DPD Integration
Data | Description | Where to find |
API Key | Unique identifier for accessing DPD GeoAPI | From your DPD account manager |
Customer DSW | Unique identifier for your account with DPD | From your DPD account manager or in your DPD client zone |
Specific Setup Steps
In the Settings > Shipping section, add a new contract and select one of the DPD options:
DPD Dropoff - for drop-off deliveries
DPD Pickup - for courier pickups
Enter the API Key and Customer DSW
Tip: If you have any doubts about the accuracy of the data, contact your DPD account manager or their customer support.
Troubleshooting DPD Issues
Cannot Connect to API
If you encounter an API connection error:
Verify the entered API Key
Ensure your DPD account has access to GeoAPI
Contact DPD technical support
Specific Information on DPD Tracking
Thanks to the integration with DPD GeoAPI, package statuses are automatically updated and visible directly in the Retino ticket detail. However, the current DPD implementation in Retino does not support cancellation of shipments.
Note: Tracking link is available only for shipments within the Czech Republic.
For information on general settings for custom carrier contracts and common features, visit the Custom Carrier Contracts article.