The shipping list is a central location where you can track and manage all shipments ordered through Retino. This section provides a complete overview of all shipments, their current statuses, and allows you to quickly respond to customer shipping requests.
What is the shipping list for?
The shipping list is a key tool for efficient management of your e-shop's logistics. It allows you to:
Track the status of all ongoing and completed shipments
Quickly approve or reject shipping requests
Monitor problematic shipments and respond to them in a timely manner
Filter and search shipments by various criteria
Gain an overview of the usage of individual carriers
Shipping list structure
The shipping list is divided into several clear tabs, which allow for easy navigation:
Tab | Content |
In transit | All shipments currently in the delivery process, including those waiting for courier pickup or en route to the customer |
Shipping requests | Shipping requests awaiting your approval – typically return shipments requested by customers in the portal |
Not delivered | Shipments that could not be delivered for some reason – for example, if the customer was not at home or refused the shipment |
Delivered | Successfully completed shipments that have been delivered to the customer or to a pickup point |
All shipments | A complete list of all shipments regardless of their status – suitable for a general overview or custom filtering |
Working with shipping requests
The "Shipping requests" tab is particularly important because it contains customer return shipping requests awaiting your approval. These requests typically arise when a customer requests a return through the customer portal.
Tip: The number of unprocessed shipping requests is displayed as a numerical indicator on the "Shipping requests" tab, so you always know how many requests are waiting for your approval.
How to approve or reject a shipping request
For each shipping request, you have two options:
Approve shipping – the shipment will be ordered, and the customer will receive shipping information.
Delete request – the request will be rejected, and the customer will not be able to return the item via this specific shipping method.
On each request row, you will find buttons for both of these actions. You will always be asked to confirm the action before proceeding to prevent accidental approval or rejection.
Bulk processing of requests
If you need to process multiple requests at once, you can use the bulk selection feature:
Check the boxes next to the requests you want to process
Or use the checkbox in the table header to select all requests on the current page
After selection, an action panel with "Approve shipping" and "Delete requests" buttons will appear
Select the desired action and confirm it
For automatic approval of all shipping requests, you can set up automation that will handle this task for you. For more information, see the Automatic shipping approvals article.
Filtering and searching shipments
For efficient work with the shipping list, you can use several filtering and searching options:
Basic search
Using the search field at the top of the list, you can quickly find a specific shipment by package number, customer name, or other identifier.
Advanced filters
The filters button allows you to set more detailed criteria for displaying shipments:
Status – filtering by the current shipping status (e.g., ordered, in transit, delivered)
Carrier – selecting a specific carrier or shipping type
Created – the time period when the shipment was created
Ordered – the time period when the shipment was ordered from the carrier
Shipping type – whether it is customer-paid, store-paid, or contract-based shipping
Sorting results
You can sort the shipping list by various criteria, such as creation date or order date, in ascending or descending order.
Shipping statuses and their meaning
Each shipment can be in one of several statuses, which are marked in the list with colored labels:
Status | Description |
Shipping request | The customer requested shipping, which is awaiting your approval |
Scheduled for ordering | Shipping is ready to be ordered, but not yet assigned to a carrier |
Ordered | Shipping has been ordered from the carrier and is awaiting pickup |
In transit | The shipment is currently being transported to the recipient |
Delivered | The shipment has been successfully delivered to the recipient |
Not delivered | The shipment could not be delivered and has been returned to the sender |
Cancelled | Shipping was cancelled by the carrier or at your request |
Shipment details
By clicking on any shipment in the list, you will be taken to a detailed view that provides all information about that shipment:
Complete contact details of the sender and recipient
Current shipping status and its history
Direct link to the shipment tracking on the carrier's website (if available)
Associated tickets or orders
From the shipment details, you can also perform further actions, such as printing labels or viewing carrier details.
Summary
The shipping list in Retino provides a comprehensive tool for managing all shipping related to your orders. Thanks to its clear structure and intuitive controls, you can effectively track the status of all shipments, quickly respond to shipping requests, and have a complete overview of your logistics processes.
For maximum efficiency, we recommend using automatic shipping approvals, which will save you time and ensure that customers receive shipping information as quickly as possible.