Direct link allows you to create a dynamic link that leads to a Portal, linked to a specific order. This will simplify the return or claim process for your customers, as they won't need to fill in their details or order number.
What is a direct link for
Thanks to the direct link, you can offer customers an easier way to handle their requests. The link can be used in many ways:
Send a link to a return form directly to the customer in the order confirmation email
Place the link in the customer area in the order detail
Include the link in your email communication with the customer
After clicking the direct link, a pre-filled form will open for the customer, with basic details like email and order number already filled in.
Direct link types
Retino offers 2 types of direct links:
Specific ticket type - Link to start a specific process, for example, a return process
All ticket types - A general link where the customer can choose the ticket type
Link type | Description |
Return | Link to start the return process |
Claim | Link to start the claim process |
All ticket types | General link where the customer can choose the ticket type |
How to get a direct link
You can find direct links in the Settings > Portal Integration section. A separate link is available for each ticket type, which you can copy and use.
Tip: Links contain placeholders for email and order number, which will be automatically replaced with the customer's specific data when used.
Direct link structure
The standard direct link structure looks like this:
https://app.retino.com/cs/portal/direct-link/2c5742fc-04b3-462f-bd2a-483f8be078e9/?form_id=cda1f24d-e0cb-4e1d-aa3e-e14cc1e2ae3a&email={email}&order_code={order_code}The link contains placeholders {email} and {order_code}, which will be replaced with the customer's actual data. You can use the link in this exact format, as these placeholders are automatically replaced by the e-shop platform's customer data.
For example, for the email [email protected] and order number 12345, the final link would look like this:
https://app.retino.com/cs/portal/direct-link/2c5742fc-04b3-462f-bd2a-483f8be078e9/?form_id=cda1f24d-e0cb-4e1d-aa3e-e14cc1e2ae3a&[email protected]&order_code=12345
Direct link for multiple domains
If you have multiple e-shops or language versions integrated into a single Retino account, you can use the portal_url parameter. This parameter allows you to set a specific address for redirecting the customer to the correct portal.
How to set the portal_url parameter
Copy the URL of the portal you want to redirect the customer to using the direct link
Make sure that the portal code is integrated on the given address
Add the URL after the portal_url= parameter in the direct link
Example of a link with the portal_url parameter:
https://app.retino.com/cs/portal/direct-link/2c5742fc-04b3-462f-bd2a-483f8be078e9/?form_id=cda1f24d-e0cb-4e1d-aa3e-e14cc1e2ae3a&[email protected]&order_code=12345&portal_url=https://yourshop.com/portal/
Important Note: For the direct link to function correctly, the Retino portal script must be integrated on the specified URL.