Connecting Retino with FastCentrik is very easy; you don't need to program or install anything. The FastCentrik online store rental system has created a feed compatible with Retino, so the connection takes only a few minutes.
How to connect Retino and FastCentrik
Create a Retino account and log in: Create account
Find the XML order feed address in the FastCentrik administration: FastCentrik Administration / Settings / Third-party applications / Sales support – Retino. For detailed instructions from the FastCentrik e-shop solution, see the FastCentrik manual.
Send the found XML feed address to [email protected]
You're done. We'll take care of the rest.
The initial synchronization may take several hours, depending on the number of your orders. Subsequent updates occur automatically every 6 hours.
Portal integration
Once the data integration is complete, you will need to integrate the customer interface – the Retino portal. To display the Retino portal on your website, insert an HTML block into your e-shop page and insert the integration script into it. That's it!
Benefits of connecting Retino and FastCentrik
Connecting with FastCentrik allows your customers to submit warranty claims or returns online directly on your e-shop through a form. The request is then immediately entered as a ticket in the Retino administration, where you can manage the requests.
Key benefits of the connection:
Automation of post-sales processes – warranty claims, returns, and exchanges are handled from one place
Time savings – eliminates manual work in processing customer requests
Improved customer experience – faster and clearer process for handling warranty claims
Analytical dashboards – gain valuable insights into the reasons for warranty claims and returns
Example of a successful connection
E-shop Rituals.cz is among the Retino family of e-shops that have chosen to handle return processes using modern technologies.
This is an e-shop operated on the FastCentrik platform, which meets their demanding requirements and allows easy integration with Retino.
You can read an interview with Rituals.cz on our blog.
About FastCentrik
FastCentrik is one of the largest e-shop rental providers in the Czech Republic, with a good reputation and extensive experience. You can choose from four e-shop rental options: Mini, Start, Basic, and Plus.
All versions include:
Over 140 modules included for expanding e-shop functionality
18 graphic templates for attractive design
User-friendly administration interface
Regular updates and technical support
Troubleshooting connection issues
If you encounter any problems connecting Retino with FastCentrik, please contact us at [email protected]. Our team will gladly assist you with setup or resolving any technical complications.