Retino Returns Advanced is built for growing online stores and brands that have outgrown classic "if this, then that" rules. It includes everything from the Standard plan and adds the autonomous AI processes of Retino Flow, fully automated Exchanges, the Customers module, and the ability to create custom user roles.
Current prices are available on the pricing page.
Who Advanced is for
Advanced makes sense once your volume of returns and complaints is growing and you want to cut day-to-day operations to a minimum, or when you need to:
Handle cases autonomously, 24/7, without operators clicking through them manually.
Keep revenue in your store by letting customers exchange items one-for-one, or for any other product in your catalog, right in the portal.
Get to know your customers (VIPs, serial returners) based on their purchase history and return rate.
Fine-tune access rights and permissions for each member of your team.
Retino Flow
Instead of assembling individual static rules, you describe the process you want in plain language — Retino Flow builds it for you, including triggers, conditions, and actions.
Complex logic, no code required: Flow can wait for a customer's reply, evaluate multiple conditions at once, run calculations, or talk to external systems.
Runs 24/7: it reads the request on its own, decides whether to approve it, reserves the item, processes the refund, and closes the case within seconds.
For exactly how Flow works, see How Flow works, and for a concrete example, see How to build your first Flow step by step. Once activated, you get free credits to try it out — after that, usage is billed based on actual consumption.
Exchanges
Instead of getting a refund, the customer picks different goods right in the customer portal — so the revenue stays in your store. Exchanges automatically handle stock reservations, extra payments, overpayments, and accounting documents.
Variant exchange: the customer easily picks a different size or color of the same product.
"Anything for anything": the customer exchanges the returned item for any other product in your catalog. The system settles any price difference automatically — either as an extra payment (via payment gateway) or a refund of the overpayment.
Note: Native automatic exchange works out of the box for stores on Shoptet. For Shopify and other platforms, the feature is fully supported and can be activated on request through our support team.
Working with customer data
Unified customer profile: brings together a customer's order history, returns, complaints, and communication in one place.
RFM analysis and return rate: the system automatically evaluates purchasing behavior, customer value, and their return-risk level compared to your store's average.
Dynamic segments: customers are automatically sorted into groups (e.g. VIP, Serial returner, Loyal advocate) that you can use for automatic return approvals and in customer care.
You'll appreciate the Customers module most when talking with clients — it always flags a customer's purchase history so you can tailor your communication to their situation.
Advanced user permissions
Besides the default roles (Admin / Agent), the Advanced plan lets you create fully custom user roles. You decide exactly who on your team sees which cases, who can approve refunds, who can change settings, and who only has access to, say, receiving packages in the warehouse.
Additional services
Customer Success: Priority, proactive care and regular consultations to optimize your processes. We'll help you continuously assess your post-purchase care and get the most out of Retino.
Onboarding: Want a stress-free start? With paid onboarding, we'll fully set up your account, train your whole team, and get your first Flow automations configured correctly.
Note: SSO via Microsoft Entra is available starting with the Enterprise plan. If you need it, get in touch with us.