GEIS is a transport company operating in Central Europe. This article focuses on specific information regarding a custom GEIS contract in Retino.
Important note: GEIS shipping can only be ordered from the Retino administration, not from the customer portal.
Supported Shipping Types with GEIS
Pickup - a GEIS courier picks up the package at the customer's address
Supported Shipping Directions
From → To: CZ → CZ
GEIS currently only supports shipping within the Czech Republic.
Package Limitations
Maximum weight: 80 kg
Maximum volume: 10 m³
Maximum side length: 250 cm
Required Data for GEIS Integration
Data | Description | Where to find |
API login | Login for accessing the GEIS API | From your GEIS sales representative |
API password | Password for accessing the GEIS API | From your GEIS sales representative |
Important: You choose the handling unit type (e.g. pallet, Packet XL) directly on each shipment — you no longer need a separate contract for every type. The list always shows only the types actually enabled for your GService account, so the pickup goes through without issues.
Specific Setup Steps
In the Settings > Shipping section, add a new contract and select the GEIS shipping type
Enter your API login and API password
Pickup Time Window Specifications
For GEIS, you can select the pickup date. Pickup is only available on business days (Monday to Friday). Weekends and public holidays are not supported.
Specific Parcel Tracking Information
Thanks to the GEIS API integration, parcel statuses are automatically updated and visible directly in the Retino ticket detail. You can cancel the shipment until it's picked up by the courier using the "Cancel transport" function in the transport detail in the administration.
For information on general settings for custom carrier contracts and common features, please visit the Custom Carrier Contracts article.