Retino.com

Each shipment is automatically assigned individual statuses reflecting its current location. All statuses are based on information provided by the carrier. Below are descriptions of each status.

Shipment States

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Status	Description
Pending Processing	The shipment is awaiting processing or requires additional information for tracking.
Information Received	The carrier has received the shipment information and is preparing to pick it up.
In Transit	The shipment has been accepted for transport and is en route to the recipient.
Delivery Scheduled	The courier is on their way to deliver the shipment.
Delivery Attempt Failed	The carrier attempted delivery, but the delivery was unsuccessful.
Ready for Pickup	The shipment is ready for pickup at the designated location.
Delivered	The shipment was successfully delivered.
Transferred to External Carrier	The shipment has been transferred to another carrier.
Returned to Sender	The shipment has been returned to the sender.
Expired	Marked as expired due to inactivity.
Cancelled	The shipment has been cancelled.
Exception	An unexpected event occurred during shipment processing.

Main Status	Sub-Status	Description
Pending Processing	New Shipment	Shipment data has been received. Waiting for the initial data synchronization.
Not Trackable	The shipment cannot be tracked.
Carrier Not Detected	The carrier could not be detected.
Carrier Detected, Untrackable	The carrier was detected, but cannot be tracked yet.
Credentials Required	Additional credentials are needed for tracking.
In Transit	Accepted by Carrier	The shipment has been accepted by the carrier.
In Distribution Center	The shipment has arrived at the distribution or sorting center.
In Depot	The shipment has arrived at the delivery depot.
Customs Inspection	The shipment is undergoing customs inspection.
Customs Inspection Completed	The shipment has passed customs inspection.
Delivery Attempt Failed	Recipient Not Available	The carrier attempted delivery, but the recipient was not available.
Delivery Attempt Failed	Store Closed	The carrier attempted delivery, but the store was closed.
Ready for Pickup	Standard Storage	The shipment is ready for pickup at the designated location.
Ready for Pickup	Extended Storage	The shipment is ready for pickup. The storage time has been extended.
Delivered	Standard Delivery	The shipment was delivered to the recipient.
Picked Up	The shipment was picked up by the recipient.
Exception	Returning to Sender	The shipment is en route back to the sender.
Damaged Shipment	The shipment was damaged.
Lost Shipment	The shipment delivery failed due to loss.
Refused by Recipient	The shipment delivery failed due to the recipient refusing to accept it.
Customs Delay	The shipment is delayed due to issues with customs clearance.
External Delay	The shipment is delayed due to unforeseen circumstances.
Awaiting Payment	The shipment is held due to pending payment from the customer.
Incorrect Address	The shipment was not delivered due to an incorrect recipient address.
Uncollected Shipment	The shipment was available for pickup, but the customer did not collect it.
Refused by Carrier	The shipment was refused by the carrier due to non-compliance with their policies.

Shipment States

Basic Shipment Statuses

Sub-Statuses of Shipments