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Analytics: Problematic Shipments

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Written by Ondřej Průša
Updated over a week ago

The Problem Shipments section provides an overview of shipments that encountered issues during delivery. You'll find statistics and graphs to help you identify and resolve delivery problems.

Key Metrics of Problem Shipments

At the top of the overview, you'll find four key metrics:

1. Problem Shipment Rate

The percentage of shipments that experienced a problem during delivery. This metric helps track the overall quality of the delivery process.

2. Number of Problem Shipments

The absolute number of shipments with a problem. This metric provides a precise overview of the extent of the issues.

3. Lost Shipments

The number of shipments that were lost during transit. This critical metric requires immediate attention whenever it occurs.

4. Damaged Shipments

The number of shipments that were damaged during transit. This metric helps identify problems in handling shipments.

Problem Shipment Trends Over Time

The "Exception rate over time" graph displays how the problem shipment rate evolves over time. This interactive tool allows you to:

  • Track trends in problem shipments

  • Identify periods with a higher incidence of problems

  • Analyze the effectiveness of implemented measures to reduce the number of problem shipments

Analysis by Carrier

The "Exceptions by carrier" section provides an overview of problem shipments categorized by individual carriers. This view helps you:

  • Compare the performance of individual carriers in terms of problem shipments

  • Identify carriers with above-average problem occurrences

  • Gather data to negotiate with carriers about improving their services

Analysis by Problem Type

The "Exceptions by status" graph displays the distribution of problem shipments by problem type. Common problem types include:

Return to Sender

Shipments that are returned to the sender for various reasons. This can be due to:

  • Non-acceptance of the shipment by the recipient

  • Inability to deliver to the provided address

  • Rejection of the shipment by the recipient

Practical Use of Problem Shipment Data

Problem Prevention

You can use problem shipment data to:

  • Identify problematic processes or points in the shipping chain

  • Implement preventive measures

  • Optimize packaging and handling of shipments

Improving Customer Experience

Analyzing problem shipments helps you:

  • Better inform customers about potential issues

  • Speed up the resolution of problematic situations

  • Reduce the number of dissatisfied customers

Optimizing Carrier Collaboration

Based on problem shipment data, you can:

  • Evaluate the quality of services provided by individual carriers

  • Identify areas for improvement

  • Establish KPIs for evaluating carriers

Financial Implications

Tracking problem shipments is crucial for:

  • Minimizing costs associated with claims

  • Optimizing shipment insurance

  • Reducing costs for resolving problems

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