The Problem Shipments section provides an overview of shipments that encountered issues during delivery. You'll find statistics and graphs to help you identify and resolve delivery problems.
Key Metrics of Problem Shipments
At the top of the overview, you'll find four key metrics:
1. Problem Shipment Rate
The percentage of shipments that experienced a problem during delivery. This metric helps track the overall quality of the delivery process.
2. Number of Problem Shipments
The absolute number of shipments with a problem. This metric provides a precise overview of the extent of the issues.
3. Lost Shipments
The number of shipments that were lost during transit. This critical metric requires immediate attention whenever it occurs.
4. Damaged Shipments
The number of shipments that were damaged during transit. This metric helps identify problems in handling shipments.
Problem Shipment Trends Over Time
The "Exception rate over time" graph displays how the problem shipment rate evolves over time. This interactive tool allows you to:
Track trends in problem shipments
Identify periods with a higher incidence of problems
Analyze the effectiveness of implemented measures to reduce the number of problem shipments
Analysis by Carrier
The "Exceptions by carrier" section provides an overview of problem shipments categorized by individual carriers. This view helps you:
Compare the performance of individual carriers in terms of problem shipments
Identify carriers with above-average problem occurrences
Gather data to negotiate with carriers about improving their services
Analysis by Problem Type
The "Exceptions by status" graph displays the distribution of problem shipments by problem type. Common problem types include:
Return to Sender
Shipments that are returned to the sender for various reasons. This can be due to:
Non-acceptance of the shipment by the recipient
Inability to deliver to the provided address
Rejection of the shipment by the recipient
Practical Use of Problem Shipment Data
Problem Prevention
You can use problem shipment data to:
Identify problematic processes or points in the shipping chain
Implement preventive measures
Optimize packaging and handling of shipments
Improving Customer Experience
Analyzing problem shipments helps you:
Better inform customers about potential issues
Speed up the resolution of problematic situations
Reduce the number of dissatisfied customers
Optimizing Carrier Collaboration
Based on problem shipment data, you can:
Evaluate the quality of services provided by individual carriers
Identify areas for improvement
Establish KPIs for evaluating carriers
Financial Implications
Tracking problem shipments is crucial for:
Minimizing costs associated with claims
Optimizing shipment insurance
Reducing costs for resolving problems