The Shipping section is the main control center for the entire Retino Tracking system. This is where all your shipments and their current statuses are displayed, making it the most important part of the system. You'll find a complete overview of shipments, their current status, history, and all delivery details here.
This section is where you'll spend the most time, as it provides a complete overview of all shipments and their statuses. It's the central point for tracking, analyzing, and resolving the delivery of your orders.
Shipment Overview
The main list displays all your shipments in a clear table. For each shipment, you see basic information such as the tracking number, order number, customer name, delivery country, shipment date, and current status. Clicking on any shipment will take you to its detailed information.
How to Filter Shipments
For quick overview, you can use the predefined tabs we've prepared for you:
Tab | Purpose |
In transit | Shipments currently in transit – ideal for tracking active deliveries |
Ready for pickup | Shipments waiting at pickup locations – allows you to check if customers are picking up on time |
Delivered | Successfully delivered shipments – useful for checking completed deliveries |
Returned to sender | Returned shipments – helps identify delivery issues |
With issues | Problematic shipments requiring your attention |
All | Complete overview without filtering – suitable for custom filtering |
For more precise searches, you can use advanced filters. These allow you to filter by:
Shipment statuses and delivery exceptions
Carrier and delivery method
Time information and delivery countries
Order sources and payment methods
Shipment Detail
The shipment detail provides a complete overview of the entire delivery process. At the top, you'll find basic shipment information, including order numbers, customer contact details, and the chosen delivery address.
The most important part is the timeline, which chronologically displays the entire delivery process. Here you will see:
Event type | Content |
Automated communication | Sent emails and webhooks |
Delivery statuses | Updates from the carrier about the shipment's movement |
System messages | Internal information about processing |
On the right side of the detail, you'll find clear information about the times and dates associated with the shipment – from order creation to final delivery. This data is crucial for analyzing the delivery process and identifying any delays.
Practical Use Cases
The Shipping section helps you in several key situations:
Resolving Delivery Issues
When a customer reports a delivery problem, you can quickly find the specific shipment using the search and see its current status. The shipment detail shows the complete history, including all delivery attempts and any complications.
Monitoring Active Shipments
Using the "In transit" tab, you can track all active shipments and promptly detect any delays. The "With issues" filter helps you identify shipments requiring your attention.
Analyzing Deliveries
Using filters by carriers, countries, and delivery types, you can analyze delivery success rates and identify areas for improvement. This data is crucial for optimizing your logistics.