Your customers can now rate their deliveries directly on the Track & Trace page. This provides valuable feedback to help improve your services.
How Ratings Work
After a shipment is delivered, customers will see an option to rate the delivery using stars (1-5). Rating is simple:
Customer clicks a star and the rating is saved immediately
For ratings of 1-4 stars, there's an option to specify what was wrong
Customer can add their own comment
Adding Ratings to Emails
You can add ratings to automated delivery emails:
Edit the template for delivered shipments
Add a "Rating" section in the designer
The section automatically creates buttons with stars
When a customer clicks a star in the email, they are redirected to Track & Trace with the rating already selected.
Where to Find Ratings
For Individual Shipments
In the shipment detail, under the "Properties" section
In the shipment list (add a "Rating" column)
In the CSV export of shipments
In Analytics
In Analytics > Summary, you'll see for each carrier:
Average rating
Number of ratings
Rating distribution (how many shipments have how many stars)
Turning Ratings On and Off
On the Track & Trace Page
Go to Settings > Track & Trace
Check/uncheck "Show rating section"
In Email Templates
You can control the visibility of the rating section directly in the email designer.
What Customers Can Mark as a Problem
When rating 1-4 stars, a customer can select:
Damaged shipment
Late delivery
Poor communication
Unprofessional courier
Other reason (with a comment)
Need help? Contact our support at [email protected] or use the in-app chat.