Track & Trace is a feature that allows your customers to track the status of their shipments directly on your website or e-shop. This feature enables customers to find the current location and status of their shipment without needing to visit individual carrier websites.
How Track & Trace Works
Track & Trace works as a widget that you can embed on your pages. Customers enter their details (email and order number or tracking number) and immediately see:
The current shipment status (e.g., "In transit," "Ready for pickup")
The shipment movement history with timestamps
The estimated delivery time (if available)
A map showing the shipment location (optional)
A link to the carrier's detailed tracking
Tip: Track & Trace automatically recognizes the carrier based on the tracking number and displays the correct information regardless of which carrier you use.
Benefits for Your E-shop
Reduced support inquiries – customers can find the shipment status themselves
Professional impression – modern tracking directly on your website
Unified interface – same look and feel for all carriers
Full brand control – customize the appearance to match your brand
Basic Track & Trace Setup
Activating Track & Trace takes just a few steps:
1. Enabling the Feature
Track & Trace is automatically enabled after creating an account in Retino Tracking. You can find it in the Settings > Track & Trace menu.
2. Customizing the Appearance
In the settings, you can adjust:
Colors – primary color, background color, and button text color
Logo and banner – upload your logo and promotional banner
Font – upload your custom font to maintain a consistent style
Corner rounding – from sharp to fully rounded corners
Map display – enable/disable the map preview showing the shipment location
Customer support email – set the email address for your support team
3. Editing Texts
All texts can be customized for each language individually:
Main heading and subheading of the search page
Form field labels (email, order number)
Texts for individual shipment statuses
Multilingual Support: Track & Trace supports over 20 languages. Each language can have its own texts and banner.
Integration Options
Track & Trace can be integrated in three ways:
1. Embedding on Your Own Page (Recommended)
Simply copy the integration code and paste it into any page of your website. The widget will automatically adjust to the container width.
2. Direct Link to Hosted Page
If you don't want to embed the widget on your website, you can use a direct link to the hosted version. This option can be used, for example, in emails.
3. Pre-filling Data via URL Parameters
You can add parameters to the URL to pre-fill the form:
[email protected]&order-code=123456[email protected]&tracking-number=TN123456?retino-tracked-shipping-id=uuid-zasilky
Advanced Features
Custom Status Texts
You can define custom headings and descriptions for each shipment status. This allows you to communicate with customers precisely as needed.
Automatic Language Detection
The widget automatically displays the correct language version based on the visitor's browser settings.
Frequently Asked Questions
Is Track & Trace free?
Yes, Track & Trace is included in your Retino Tracking account at no extra cost.
Does it work for all carriers?
Yes, Track & Trace works automatically for all 24+ supported carriers.
Can I have multiple Track & Trace pages?
Currently, one Track & Trace page is possible per account. However, you can use it on an unlimited number of your websites.
How quickly do the data update?
Data updates every 60-72 minutes, just like in the main Retino Tracking interface.
Need help? Detailed integration instructions can be found in the How to integrate Track & Trace article.