Set up Retino Tracking in minutes. This guide will walk you through the basic setup, after which you can immediately track all your shipments in one place.
What you get
A unified overview of shipments across all carriers
Automated transactional emails for all orders and shipments
Customer feedback on shipping
Track & Trace page with the current status of orders
Clear delivery analytics
1. Language selection
During your first login, select your preferred languages for the Tracking interface. You can choose from over 20 languages, including Czech, English, German, and other European languages.
💡 You can change language settings at any time in your account settings.
2. Connecting your e-shop
You have two options for importing orders:
A) Automatic integration via plugin (recommended)
If you use one of the supported platforms (e.g., Shoptet, Shopify, WooCommerce, and others), simply install the corresponding plugin:
Select your platform in the settings
Click "Connect"
Follow the platform's installation process
Wait for the confirmation "Great job, you're connected!"
B) Connection via XML feed
For other platforms or custom solutions, use an XML feed:
Generate an XML feed according to the specification
Place the feed on a publicly accessible HTTPS address
Enter the feed URL in the settings
C) Orders API
If you want to use transactional emails, integrate the Orders API instead of the XML feed. This allows you to synchronize orders from your e-shop to Retino in real-time. It is a modern alternative to the Retino XML feed. You can find complete instructions on how to integrate the Orders API HERE.
⚡ For a quick start, we recommend starting with the last 30 days of orders. You can import historical data later.
3. Selecting carriers
Select the carriers whose shipments you want to track. For the fastest start, begin with carriers with automatic connection. We've prepared a helpful article Supported carriers, where you'll find:
A complete list of all supported carriers
Connection method (automatic/API key)
Required data for activation
🔍 You can add carriers gradually at any time later.
4. Branding setup
Customize the look of your tracking to match your brand:
Upload your company logo (recommended format: PNG, minimum 200x200px)
Select your primary color to be used for buttons and highlights
Enter your website URL for each language
Optionally, add links to your social media profiles
🎨 Advanced settings like adding a domain to emails or advanced email customization can be completed later.
5. You're done!
What's next?
After successfully completing the basic setup, you can:
Set up automated rules for notifications
Add more carriers requiring API keys
Customize email templates
Explore analytical dashboards
Need help?
Our support team is ready to assist you with any questions:
Email: [email protected]