Zásilkovna (also known as Packeta) is a network of drop-off points and logistics services operating in more than 30 European countries. This article focuses on specific information regarding your own Packeta contract in Retino.
Supported Shipping Types with Packeta
Drop-off - the customer delivers the package to a Packeta drop-off point
Packeta currently does not support Pickup (courier pickup) via API; it only offers drop-off services.
Supported Shipping Directions
From → To: BE, BG, CZ, EE, FR, HR, IT, LT, LV, HU, DE, NL, PL, PT, AT, RO, GR, SI, SK, ES → BE, BG, CZ, EE, FR, HR, IT, LT, LV, HU, DE, NL, PL, PT, AT, RO, GR, SI, SK, ES
Packeta supports shipping between any of the listed countries.
Required Data for Packeta Integration
Data | Description | Where to find |
API password | Password for accessing the Packeta API | In the Packeta (Zásilkovna) client section, under the "API" tab |
Eshop label | Your e-shop identifier from the sender list | In the Packeta client section, under the "Senders" tab |
Specific Setup Steps
In the Settings > Shipping section, add a new contract and select Packeta (Zásilkovna)
Enter the API password and Eshop label
Tip: If you don't know your "Eshop label", you can find it in the Packeta client section, under the "Senders" tab. It's the label assigned to your e-shop during your Packeta account setup.
Troubleshooting Packeta Issues
Cannot Connect to API
If you encounter a connection error to the API:
Verify the correctness of the entered API password
Ensure the "Eshop label" is correctly entered
Check if you have API access enabled in your Packeta client section
Specific Customer Process
The customer creates a ticket in the portal
They select shipping via Packeta
They choose a suitable drop-off point on the map
They receive a shipping label, which they print
They attach the label to the package and take it to the selected drop-off point
Specific Tracking Information
Thanks to the Packeta API integration, package statuses are automatically updated and visible directly in the Retino ticket detail. The package can be cancelled if it hasn't yet been dropped off at a Packeta location.
For information on general settings for custom carrier contracts and common features, please visit the Custom Carrier Contracts article.