Zásilkovna (also known as Packeta) is a network of drop-off points and logistics services operating in more than 30 European countries. This article focuses on specific information regarding your own Packeta contract in Retino.
Supported Shipping Types with Packeta
Drop-off — the customer delivers the package to a Packeta drop-off point or Z-BOX
Packeta currently does not support Pickup (courier pickup) via API; it only offers drop-off services.
Supported Shipping Directions
From → To: CZ, SK, HU, RO → BE, BG, CZ, EE, FR, HR, IT, LT, LV, HU, DE, NL, PL, PT, AT, RO, GR, SI, SK, ES
Drop-off via Z-BOX is currently available only in Czechia and Slovakia; drop-off points can be used in all supported countries. For return shipping, Packeta currently supports four markets — Czechia, Slovakia, Hungary, and Romania. You can confidently offer it to customers from these countries; for other countries, choose a different carrier.
Required Data for Packeta Integration
Data | Description | Where to find |
API password | Password for accessing the Packeta API | In the Packeta (Zásilkovna) client section, under the "API" tab |
Eshop label | Your e-shop identifier from the sender list | In the Packeta client section, under the "Senders" tab |
Specific Setup Steps
In the Settings > Shipping section, add a new contract and select Packeta (Zásilkovna)
Enter the API password and Eshop label
After saving, open the contract detail and review the Label section — choose the send method and, optionally, the printed label format
Tip: If you don't know your "Eshop label", you can find it in the Packeta client section, under the "Senders" tab. It's the label assigned to your e-shop during your Packeta account setup.
Send Method
For Packeta, you can choose how the customer hands the package over. Configure this in the contract detail under the Label section:
Drop-off code — the customer receives a nine-digit numeric drop-off code. They can give it to staff at any Packeta drop-off point. In Czechia and Slovakia, they can also use a Z-BOX. No label needs to be printed. This is the default for newly created contracts.
Print label — the customer prints the PDF label and attaches it to the parcel. A Z-BOX cannot be used with this option; the customer must take the parcel to a regular drop-off point.
Note: Existing contracts keep their original behavior — if no send method is stored, Print label is used. You can change it any time in the Label section of the contract detail.
Printed Label Format
When using a printed label, you can pick the paper size and layout. The selector appears in the contract detail's Label section only when Print label is selected:
A7 on A4 — default, 4 labels on an A4 sheet
A7 on A7 — single label on a standalone A7 sheet
A6 on A4 — larger format with more details, 2 labels on A4
A6 on A6 — one large label on an A6 sheet
Troubleshooting Packeta Issues
Cannot Connect to API
If you encounter a connection error to the API:
Verify the correctness of the entered API password
Ensure the "Eshop label" is correctly entered
Check if you have API access enabled in your Packeta client section
Customer Process
With drop-off code:
The customer creates a ticket in the portal
They select shipping via Packeta
They select a Packeta drop-off point on the map (Z-BOXes are not shown yet)
They receive a nine-digit numeric drop-off code and write it and the e-shop name on the parcel
They take the parcel to a drop-off point and give the code to the staff
In Czechia and Slovakia, they can use any Z-BOX instead and enter the drop-off code on the box keypad
With printed label:
The customer creates a ticket in the portal
They select shipping via Packeta
They select a Packeta drop-off point on the map (Z-BOXes are not shown)
They receive a shipping label, which they print
They attach the label to the package and take it to the selected drop-off point
Tracking
Thanks to the Packeta API integration, package statuses are automatically updated and visible directly in the Retino ticket detail. The package can be cancelled if it hasn't yet been dropped off at a Packeta location.
For information on general settings for custom carrier contracts and common features, please visit the Custom Carrier Contracts article.