Retino Returns is now available as a free plan. Retino Returns Free is ideal for smaller online stores that want to manage returns and claims online, or for those looking to prepare for the new EU legislative requirement coming into effect in June 2026.
The free plan has no monthly fee, no per-case fee, and no limit on the number of cases. Some features are limited or unavailable compared to the paid plan — see our pricing page for a full comparison.
Get started in three steps
1. Sign up
Create a free account — no credit card, no commitments. You'll get full access to all features for the first 14 days. When the trial ends, you choose: upgrade to the paid plan or stay on Free — no time limit, free forever.
Retino Returns Free supports most major e-commerce platforms in the Czech market and internationally. Setup takes just a few clicks for platforms like Shoptet, Shopify, WooCommerce, Upgates, Prestashop, Shopware, BSshop, Byznysweb, and more. Custom-built stores can connect via XML feed.
Simply paste the ready-made integration code onto a page of your online store. You'll start receiving returns and claims right away — no printed forms, no back-and-forth emails.
What's included in Retino Returns Free
Add the Retino portal to your website and let customers submit cases on their own. An online form walks them through the process of starting a return, claim, or product exchange step by step. Every submission shows up in your Retino admin panel instantly.
Customers can order and pay for return shipping directly in the portal using carriers contracted by Retino. Once booked, they receive a shipping label and instructions for drop-off or pickup. The free plan only supports return shipping through Retino's contracted carriers. To use your own carrier contracts, you'll need to upgrade to the paid plan.
Customers can also choose to arrange their own shipping and send the package independently.
All your returns and claims in one place. The admin panel gives you a clear view of new, open, and archived cases along with order numbers, customer names, and upcoming deadlines.
How to upgrade to the paid plan
Upgrading is straightforward — just follow the instructions on this page, or click the banner at the top of your dashboard.
You'll find a payment form along with a calculator to quickly estimate what Retino will cost you. Your existing case history and all settings carry over unchanged.
What else does the paid plan include
As your business grows and you need to automate, analyze, and scale, you can upgrade at any time. Just add a payment card — your case history and settings stay intact.
The paid plan unlocks these additional features:
Credit notes and refunds — generate credit notes and manage refunds directly from the admin panel.
Reports and analytics — gain insight into return reasons, problematic products, and costs.
Deadline monitoring — the system tracks legal deadlines and alerts you when due dates are approaching.
Automatic approvals — define rules so returns get approved without manual intervention.
Automatic notifications — status update emails are sent to customers automatically.
Store-managed shipping — add and offer your own shipping methods.
Bulk operations — process dozens of cases at once.
Case distribution — automatically assign cases to team members by type or category.
Custom workflow rules — define conditions, branches, and actions to match your exact processes.
API access — integrate with your ERP, accounting system, or custom dashboard.
Multiple users — your entire team in one system with roles, permissions, and action history.
Multilingual portal — customer portal and automatic notifications in multiple languages.
For a full plan comparison, visit the pricing page.
New EU legislative requirement — effective June 19, 2026
Starting June 19, 2026, every online store in the EU must make it just as easy for customers to withdraw from a purchase as it was to place the order. In practice, this means providing a clearly accessible "Withdraw from contract" button or equivalent online option.
With the Retino customer portal, meeting this requirement is simple — the customer fills out a form on your website and their withdrawal notice is recorded automatically.
Frequently asked questions
Is it really free?
Yes. Retino Returns Free is free with no time limit and no cap on the number of cases. Just sign up with your email and password — no credit card required.
What happens when the 14-day trial ends?
If you don't add a payment card, you'll automatically move to the free plan. The advanced features of the paid plan will no longer be available, but all the core functionality stays.
Can I use my own carrier contracts?
Not on the free plan — return shipping is only available through Retino's contracted carriers. To use your own contracts, you'll need to upgrade to the paid plan.
How do I upgrade to the paid plan?