Store Branches allow you to manage your own pickup locations (stores, warehouses) that are displayed to customers in Track & Trace and emails. Unlike carrier pickup points (e.g., Packeta, DPD Pickup), these are your own locations.
Automatic Order Matching
A key feature for e-shops with multiple branches. Retino automatically assigns the correct branch based on the shipping method chosen by the customer.
Example: Customer selects "Store Pickup Prague" → Track & Trace and emails will display the address, opening hours, and contact details of the Prague branch.
How matching works
Retino compares the value in the Automatic Matching field with shipping method data from the order:
Shipping method name (e.g., "Store Pickup Prague")
Shipping method code (e.g.,
pickup-prague)Shipping method ID
A match with any of these fields is sufficient.
How to find the correct value
Open an order detail with store pickup in Retino
Find the shipping method in the order items
Use its name or code as the value for Automatic Matching
Testing
Before saving, click Test - the system will verify if orders with the matching shipping method exist.
Branch Settings
Branch details
Name - displayed to customers
Address - street, city, postal code, country
Contact - email, phone
Photo - displayed in Track & Trace and emails
GPS coordinates - for "Show on map" button
Opening hours - by day of week
Do you have a branch where opening hours change frequently (e.g., depending on the season) and you don't want to update them manually all the time? You can completely turn off the display of opening hours to customers in the settings.
Where branches are displayed
Track & Trace page - branch details including photo, opening hours, and map
Email notifications - branch address instead of delivery address, opening hours, contact, photo