Retino offers two main products with different billing systems. Both use a transparent model based on actual usage – you only pay for the services you actively use.
Retino Tracking: You pay for tracked shipments
Retino Returns: You pay for processed returns and warranty claims
Retino Tracking Billing
Tracking uses a transparent billing system based on the number of tracked shipments. You only pay for shipments that are actively tracked – those where we have successfully synchronized the status with the carrier.
Tracking Price Tiers
Number of Shipments | Price per Shipment |
0-500 | 0.75 Kč |
501-2000 | 0.55 Kč |
over 2001 | 0.35 Kč |
What Counts as a Tracked Shipment?
A shipment is only included in the billing when:
We have successfully synchronized its status with the carrier
Tracking is active in our system
This means you don't pay for simply registering a shipment, but only when we actively start tracking it.
Tracking Calculation Example - 1000 Shipments
Tier | Number of Shipments | Price per Shipment | Subtotal |
1. Tier | 500 | 0.75 Kč | 375 Kč |
2. Tier | 500 | 0.55 Kč | 275 Kč |
Total Amount: 650 Kč
Retino Returns Billing
The Returns system uses transparent billing based on the number of processed cases (returns and warranty claims). You only pay for the services actually used – the truly processed returns and warranty claims.
Returns Price Tiers
Number of Cases per Month | Price per Case |
0 - 100 | 29 Kč |
101 - 250 | 24 Kč |
251 - 1000 | 19 Kč |
over 1000 | Individual price |
What's Included in Returns Billing
You pay for each created and processed return or warranty claim in the system.
Returns Calculation Example - 150 Cases per Month
Tier | Number of Cases | Price per Case | Subtotal |
1. Tier | 100 | 29 Kč | 2,900 Kč |
2. Tier | 50 | 24 Kč | 1,200 Kč |
Total Amount: 4,100 Kč
Minimum Monthly Fees
Both products have a minimum monthly fee of 299 Kč. If the total amount for used services is less than 299 Kč, this minimum fee will be charged.
Special fees for Returns:
For each custom shipping contract (carrier integration): an additional 299 Kč per month
Integration via XML feed: a one-time fee from 5,000 Kč
Trial Period and Billing Cycle
Every new user automatically receives a 14-day trial period during which all features are available for free. After the trial period, the regular monthly billing cycle begins.
The monthly billing period starts after the trial period ends. For example, if your trial ended on January 4th, your billing period will be from January 4th to February 3rd. We will issue the invoice on February 4th, and this date also marks the beginning of the new billing period.
Returns Satisfaction Guarantee: We offer a 14-day satisfaction guarantee. If you pay for the first time and change your mind within 14 days, please let us know and we will refund your payment.
Automatic Payments and Security
Automatic Payment Processing: We process payments securely using the Stripe payment gateway. Your card details are securely stored directly with Stripe – we do not store them on our servers. Payment is automatically processed at the end of each billing cycle.
Billing Management
You can manage your billing in the relevant section of the Retino Returns application: Settings > Billing
In this section, you can:
Edit your billing information
Manage payment methods
View and download issued invoices
Track current usage and the estimated amount for the next invoice
Subscription Cancellation and Special Cases
Cancelling Your Subscription
You can cancel your subscription at any time in the Settings > Company section. After cancellation, the service remains active until the end of the current billing period.
Service Suspension
If you do not have a payment method entered or if the payment fails even after repeated attempts, access to your account may be temporarily suspended. To restore access, you need to enter a valid payment method or pay any outstanding invoices.
Payment Methods
For services in the basic plan, payment is only possible by credit card.
Frequently Asked Questions (FAQ)
How Often Will I Receive Invoices?
Invoices are issued at the end of each monthly billing period.
When Does My Billing Period Start?
Your monthly billing period begins after the end of your 14-day trial period.
Do I Pay for Unused Services?
Tracking: No, you only pay for shipments that are actively tracked.
Returns: No, you only pay for cases that were created and processed in the system.
What Happens If I Exceed My Current Price Plan?
The system automatically applies a lower price for further usage once you exceed the price tier boundary. The transition between tiers is smooth and automatic.
What Does the Payment Status "FINALIZED" Mean?
When you see an invoice in this status, it means it has been generated and is awaiting payment. After payment, the invoice status automatically changes to "paid."
Need Help?
For any questions or billing issues, please contact our customer support at [email protected].